Shipping policy

Last Updated: 05-03-26
Store Name: [Apna Store Name Likhen]

Shukriya hamare store se shopping karne ka. Hum apne customers ko fast aur reliable delivery provide karne ke liye committed hain. Neeche hamari shipping policy ki tafseel di ja rahi hai.

1. Order Processing Time

  • Tamam orders 36–48 ghanton (2–3 working days) ke andar process kiye jate hain.

  • Sunday aur public holidays par orders process nahi hote.

  • High order volume ki surat mein thori si delay ho sakti hai, jis ki information customer ko de di jayegi.

2. Delivery Time (Within Pakistan)

  • Standard Delivery Time: 2–3 Working Days

  • Remote areas mein delivery 3–5 working days le sakti hai.

  • Delivery timing courier service aur location par depend karti hai.

3. Shipping Charges

  • Standard Shipping Charges: Rs. [Amount Likhen]

  • Free Shipping: Rs. [Minimum Order Amount] se zyada orders par free (agar applicable ho).

Final shipping charges checkout page par clearly show ho jate hain.

4. Cash on Delivery (COD)

Hum Pakistan ke zyada tar shehron mein Cash on Delivery (COD) service provide karte hain.
Customer se request hai ke delivery receive karte waqt exact amount ready rakhein.

5. Order Confirmation & Tracking

  • Order place karne ke baad confirmation SMS ya email bheja jata hai.

  • Order dispatch hone par tracking number share kiya jata hai.

  • Customer courier website par apna parcel track kar sakta hai.

6. Delivery Attempts

Courier company aam tor par 2 dafa delivery attempt karti hai.
Agar customer available na ho to order return ya cancel ho sakta hai.

7. Incorrect Address

Customer ki zimmedari hai ke sahi aur complete shipping address provide kare.
Galat address ki wajah se agar parcel return hota hai to dobara shipping charges customer ko dene honge.

8. Damaged or Missing Items

Agar parcel damaged condition mein mile ya item missing ho to 24 hours ke andar hum se contact karein.
Complaint ke liye parcel aur product ki clear pictures share karna zaroori hoga.

9. Order Cancellation

  • Order dispatch hone se pehle cancel kiya ja sakta hai.

  • Dispatch hone ke baad cancellation allow nahi hogi.